General terms and conditions

General Terms and Conditions of Luvyours

Article 1 - Definitions

1. In these general terms and conditions, the following definitions apply:
   • Luvyours: The company registered under Company NO. 93620209
     VAT: 251006803B01, located at Lelystad, The Netherlands .
   • Customer: Any natural or legal person who enters into an agreement with Luvyours.
   • Agreement: Any arrangement between Luvyours and the Customer regarding the purchase of products or services.

Article 2 - Applicability

1. These general terms and conditions apply to all offers, agreements, and deliveries of Luvyours unless expressly agreed otherwise in writing.
2. By placing an order, the Customer agrees to these terms and conditions.

Article 3 - Offers and Prices

1. All offers and prices are non-binding and subject to change.
2. Prices include VAT unless stated otherwise.
3. Luvyours is not liable for typographical or programming errors in its offers.

Article 4 - Orders and Agreements

1. An agreement is established when Luvyours confirms the Customer’s order.
2. Luvyours reserves the right to refuse orders without giving reasons.

Article 5 - Payment

1. Payment must be made in full before the order is processed unless otherwise agreed.
2. In case of late payment, Luvyours is entitled to suspend or cancel the order.

Article 6 - Delivery and Shipping

1. Delivery times are indicative and do not constitute a deadline.
2. Luvyours is not liable for delays caused by third parties.
3. The risk of loss or damage passes to the Customer upon delivery.

Article 7 - Returns and Complaints

1. The Customer has the right to return products within 14 days of receipt, provided they are unused and in their original condition.
2. Return costs are borne by the Customer unless the return is due to an error by Luvyours.
3. Complaints must be reported to Luvyours within 7 days of receipt of the product.

Article 8 - Liability

1. Luvyours is not liable for indirect damages, including consequential loss, lost profits, or business interruption.
2. Luvyours’ liability is always limited to the invoice amount of the order.

Article 9 - Force Majeure

1. In case of force majeure, Luvyours is entitled to suspend or terminate the agreement without any obligation to compensate damages.

Article 10 - Intellectual Property

1. All intellectual property rights related to Luvyours’ products and content remain the property of Luvyours.
2. The Customer may not copy, distribute, or use Luvyours’ intellectual property without permission.

Article 11 - Privacy and Data Protection

1. Luvyours handles personal data in accordance with its privacy policy and applicable regulations.

Article 12 - Disputes and Applicable Law

1. All agreements and disputes are governed by the laws of The Netherlands.
2. Disputes will be submitted to the competent court.