Refund policy
Return and Refund Policy of Luvyours
At Luvyours, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Luvyours does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please see our terms and conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, send an email to info@luvyours.uk. Once your return request is approved, you will receive detailed instructions to complete the return process.
Mandatory Return Form Submission
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee the proper handling of your request.
Conclusion
Luvyours is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are processed efficiently and fairly. For any questions or comments, please contact our customer service at info@luvyours.uk.